Welcome to our website!

By accessing or using any part of our site, you agree to be bound by the terms and conditions set out below. If you disagree with any part of the terms, please stop using our website immediately.

We take your privacy seriously. 

Our policy is to treat your privacy in line with the NSW Privacy and Personal Information Protection Act 1998 (PPIPA) and the NSW Health Records & Information Privacy Act 2002 (HRIPA).

We hold personal information about our customers, staff, contractors, and other people who may contact us.

Find out more about how we protect your Privacy.
We understand you may be concerned about online transactions. 

Our online security is based on proven international standards.

We use 128 bit encryption on transactions supplied through our third party Certification Authority, Verisign.

You'll complete any transactions that require credit card payments on a secure server with our banking partner. We don't hold any credit card details or private information on our website.

Norton Secured Verisign logo

We make our website available for information purposes only.

Although we aim to update it regularly, information and content:

  • may not be up to date at any given time
  • is subject to change without notice.
For your convenience, our website includes hyperlinks to sites controlled and operated by other parties.

Be aware that external sites, and their content, are often governed by their own protocols and standards. We urge you to learn more about them.

We haven't approved, recommended or endorsed any external sites or the information, products or services they provide or offer. We make no representations or warranties about any content included on any external site.

To the extent permitted by law, the information and content on our website (including any external site hyperlinked from our site) is provided “as is”. We make no representations or warranties that it is:

  • accurate, reliable, complete or current
  • fit for purpose
  • free from errors, omissions or defects.

To the extent permitted by law:

  • you're responsible for assessing the accuracy, reliability and completeness of any information on our website (including any external site hyperlinked from our website)
  • we don't accept any responsibility or liability for any injury, loss, damage, cost or expense you might incur by accessing, using or relying on the information on our website (including any site hyperlinked from our website).
The proper law of this website is the law of New South Wales, Australia.

Our website contains a range of items that belong to us and are protected by copyright law under the Copyright Act 1968. This includes:

  • information
  • data
  • documents
  • pages
  • images (including the Sydney Water logo and other registered trademarks)
  • audio files
  • videos.

We encourage the availability and exchange of public information. You may copy, distribute, display and download the material on our website for any non-commercial purposes. However, you must include the copyright notice “© Sydney Water” with any material you use.

This permission doesn't extend to copyright of any materials on our website that are owned by others.

You must get our written permission before you:

  • charge others to buy or access our materials
  • include all or part of our materials in advertising, or products or services for sale
  • modify our materials.

To ask for our permission, please contact us.

If you use any of our copyright material for commercial purposes without our permission, we may start an action for breach of copyright.

You may need to register with us to use some of the services we provide on our website. By registering with us, you agree to our terms and conditions and our Privacy policy. 

When you register, you need to choose a unique username and password.  We’ll send you a verification email confirming your registration. You’re responsible for maintaining the confidentiality of your username and password.

You must provide accurate and true information about yourself and update your information if it changes. We reserve the right to close any account at our discretion.

We’ll assume anyone logged in as you is you. We’re not liable for any losses you incur through unauthorised use of your account.

If you access our website from a mobile device or public computer, your login settings may keep you signed in from that device.  Someone else with access to the device may be able to access your account.  To avoid this, you should always sign out of the website when you’ve finished.

If you suspect unauthorised activity on your account, notify us immediately.

To make an online purchase, you must:

  • be over 18 years of age
  • own a valid credit card that we accept. 

All applications are property based.  You must ensure you've selected the correct property.

When ordering goods or services online using a credit card, you agree that you’re the authorised user of the card and that the information you provide is true and accurate.  

We’ll calculate your order total based on your application. All prices are in Australian Dollars and, if GST applies, inclusive of GST. We limit cash payment limits to a total order value of $15,000.

A contract between you and us for the purchase of goods or services is only formed when your credit card payment has been accepted. 

Additional terms and conditions may apply to our goods and services.

We reserve the right to reject an order solely at our discretion.

We’ll refund application fees to you within 30 days of purchase if:

  • we’ve over charged you
  • you’ve duplicated your order.

We’ll process refunds within seven working days to the same card used for the original payment.

We won’t refund if you’ve selected the wrong property or the wrong product. 

Feedback and suggestions

We welcome your feedback.

We may use any ideas, concepts, comments or suggestions you send us without further reference to you, and without payment or any further liability to you.