Reports & publications
We report on the way we do things and like to keep customers informed.
This is how we govern our business and tell customers about the things we do.
This is how we govern our business and tell customers about the things we do.
These guides will help you use our products and services:
These are the newsletters we include with your bill each quarter:
- Waterwrap - May - July 2020 (PDF)
- Waterwrap - February - April 2020 (PDF)
- Waterwrap - November 2019 - January 2020 (PDF)
- Waterwrap - November 2019 - January 2020 (Audio version)
These are the agreements we have in place with other agencies:
- Memorandum of Understanding with the Environment Protection Authority
- Memorandum of Understanding with the National Association of Testing Authorities
- Memorandum of Understanding with Fire and Rescue NSW
- Memorandum of Understanding with Fire and Rescue NSW and the NSW Rural Fire Service
Schedule 1 - List of schemes where recycled water is used for firefighting
These reports and links explain the governance around our business:
- Customer Contract
- Our contract with you - a summary of the full Customer Contract
- Government Information (Public Access) Act 2009
- Independent Pricing and Regulatory Tribunal Act 1992
- Operating Licence
- Plumbers and drainers
- Protection of the Environment Operations Act 1997
- State Owned Corporations Act 1989
- Statement of Corporate Intent
- Sydney Water Act 1994
- Sydney Water Regulation 2017
Where Sydney Water has issued you with a purchase order, the following Sydney Water Purchase Order Terms and Conditions apply to that purchase order:
- Purchase Order Terms and Conditions for all purchase orders issued on or after 7 November 2016
- Purchase Order Terms and Conditions for all purchase orders issued between 22 October 2015 to 6 November 2016.
Breaks and leaks
Environment
- Western Sydney Regional Master Plan
- Cooling Western Sydney
- Creating a circular economy precinct (Institute for Sustainable Futures)
- EPA pollution monitoring data reports
- Environment Compliance and Performance Report
Quality management
Rebates
- Rebates paid in the last four years
Wastewater
Water efficiency
- Rainwater tank monitoring report - a 12 month study of water and energy use
- Water Conservation Report
Water quality and quantity
Research and Innovation
If you use our services, you may find these links and resources useful.