Reports & publications
This is how we govern our business and tell customers about the things we do.
These guides will help you use our products and services:
These are the newsletters we include with your bill each quarter:
These are the agreements we have in place with other agencies:
- Memorandum of Understanding with the Environment Protection Authority
- Memorandum of Understanding with the National Association of Testing Authorities
- Memorandum of Understanding with Fire and Rescue NSW
- Memorandum of Understanding with Fire and Rescue NSW and the NSW Rural Fire Service
Schedule 1 - List of schemes where recycled water is used for firefighting
These reports and links explain the governance around our business:
- Customer Contract
- Our contract with you - a summary of the full Customer Contract
- Government Information (Public Access) Act 2009
- Independent Pricing and Regulatory Tribunal Act 1992
- Operating Licence
- Plumbers and drainers
- Protection of the Environment Operations Act 1997
- State Owned Corporations Act 1989
- Statement of Corporate Intent
- Sydney Water Act 1994
- Sydney Water Regulation 2017
Where Sydney Water has issued you with a purchase order, the following Sydney Water Purchase Order Terms and Conditions apply to that purchase order:
- Purchase Order Terms and Conditions for all purchase orders issued on or after 7 November 2016
- Purchase Order Terms and Conditions for all purchase orders issued between 22 October 2015 to 6 November 2016.
Breaks and leaks
Environment
- Western Sydney Regional Master Plan
- Cooling Western Sydney
- Creating a circular economy precinct (Institute for Sustainable Futures)
- EPA pollution monitoring data reports
- Environment Compliance and Performance Report
Quality management
Rebates
- Rebates paid in the last four years
Wastewater
Water efficiency
- Rainwater tank monitoring report - a 12 month study of water and energy use
- Water Conservation Report 2018-19
- Water Conservation Report 2019-20
Water quality and quantity
Research and Innovation
If you use our services, you may find these links and resources useful.