Reports & publications

We report on the way we do things and like to keep customers informed.

This is how we govern our business and tell customers about the things we do.

Customer guides

These guides will help you use our products and services:

Waterwrap newsletters

These are the newsletters we include with your bill each quarter:

Memorandums of Understanding

These are the agreements we have in place with other agencies:

Schedule 1 - List of schemes where recycled water is used for firefighting

This draft MoU is an updated version of the agreement between Sydney Water and NSW Health, which will be on display for public consultation from 2 June 2021. Any comments or feedback on the draft can be sent to waterqual@health.nsw.gov.au or sent by post addressed to the Water Unit, Environmental Health Branch, NSW Ministry of Health, Locked Bag 2030, St Leonards NSW 1590. Comments must be received by 2 July 2021 to be considered.

Memorandum of Understanding with the Water Administration Ministerial Corporation

Regulatory information

These reports and links explain the governance around our business:

Customer Contract
Our contract with you - a summary of the full Customer Contract
Government Information (Public Access) Act 2009
Independent Pricing and Regulatory Tribunal Act 1992
Operating Licence
Plumbers and drainers
Protection of the Environment Operations Act 1997
State Owned Corporations Act 1989
Statement of Corporate Intent
Sydney Water Act 1994
Sydney Water Regulation 2017

Purchase Order Terms and Conditions

Where Sydney Water has issued you with a purchase order, the following Sydney Water Purchase Order Terms and Conditions apply to that purchase order:

Purchase Order Terms and Conditions for all purchase orders issued on or after 7 November 2016
Purchase Order Terms and Conditions for all purchase orders issued between 22 October 2015 to 6 November 2016.