We work hard to try and ensure anything we do doesn't have a negative impact on the safety and wellbeing of the community.

If you need to make a claim for injury, or for loss or damage to your property because of work we’ve done:

• download and complete the Incident notification form
• email or post the form and any related documents to us.
   

How we manage claims

We'll:

• tell you we've received your claim within five days
• fully investigate your claim
• contact you if we need more information. You may need to get two quotes to support a property damage claim
• arrange an independent investigation if necessary
• tell you the outcome of the investigation when it's finished.

How you can help

To speed up the process:

• write clearly
• answer all sections on the form
• attach all supporting evidence, including the circumstances surrounding the incident, receipts, quotations and photos
• sign the form - we'll only review your claim if the person making the claim signs the declaration.