Direct Debit

Set up a Direct Debit and we'll automatically process your payment on the due date each quarter. 

You can set up Direct Debit using your credit card, debit card or bank account.

There's a 0.4% fee for all card payments, which is added to your following bill. Please note we don't accept Diners Club and American Express. There's no fee if you're paying from your bank account.

Concerned about the card payment fee?

For an average bill of $250 each quarter, the fee will be $1.00.

You can avoid the fee by choosing Direct Debit from your bank account.

It's easy! Once we've sent you your bill, payment is due 21 days later. We'll send a request to your selected financial institution to pay the full amount on the due date.  

If your Direct Debit is coming from your bank account, your bank may take up to two working days to process it.

Once you've registered, continue to check your bills so you know what you're paying for, make sure you've got enough funds in your account, and keep us in the loop with any changes, like new banking details.

Need to stop a payment?

Contact us on 13 20 92 at least two working days before the due date if you want to change your details or stop your Direct Debit payment.

Fill out the form to register for Direct Debit. Have your Sydney Water bill/s or payment number/s and your banking details handy before you start.
You can set up automatic payments for up to three properties with each registration.
We take our customers’ security very seriously, so we use BPOINT, a secure online payment system, to complete your request.
Once you've registered, your Direct Debit arrangement starts immediately. If you didn’t pay your last bill in full, the unpaid amount will be debited the next working day.

Not sure if you owe anything? 
Check your account balance.

Check your account balance

We'll redirect you to securely complete your request
To safely store your details and manage your payments, we use a secure online payment solution called BPOINT provided by the Commonwealth Bank. 

When you register, we'll redirect you to the secure BPOINT site to complete your transaction.  

Register now

Here are a few reasons why your payment might not have gone through.

Your banking details have changed

Maybe you cancelled a card or closed a bank account. If that’s the case, we’ll send you a letter so you know we’ve cancelled your Direct Debit.
You can always register again with your new details.

Insufficient funds in your bank account

If there wasn’t enough money in your nominated account to pay the bill in full, we’ll give it another try in seven working days. If that doesn’t work, we’ll cancel your Direct Debit.
If you don’t think you’ll have enough money in your account, call us on 13 20 92  at least two working days before your due date. We’ll work something out for you.

Your card or bank details are wrong

If the card details or bank account can't be verified (because they're wrong, have changed or no longer exist), we'll write to you and ask you to contact us within 14 working days so we can sort it out. If we don’t hear from you, we'll cancel your Direct Debit.

Late and dishonoured payment fees
We don't charge a late payment or dishonoured payment fee if your payment fails, but your financial institution might.

If we cancel your Direct Debit and you don't pay your bill another way, we may charge a late payment fee or interest.

Log in to change your details or cancel Direct Debit

You can log in to change your details or cancel Direct Debit at any time.

If you didn’t originally set up your Direct Debit online or can't remember the email address you used to register, please call us on 8849 4949 during working hours.

Log in

Register now

Person holding tablet to look at website

Direct Debit is the easiest way to pay your bills on time, every time.