Meter readings

We read most meters once a quarter so we know how much water to charge you for. 

Meter readings begin again

We have started reading water meters across Greater Sydney and issuing bills again under the latest NSW Health Covid-19 guidelines.

We still have limited staff in Local Government Areas under strict lockdown. If you live in one of these areas your bill will most likely be late.

To ensure the safety of our customers and staff, we won’t enter buildings to access meters. If we can’t access your meter we will leave a card in your letter box. You can tell us your meter reading and we will issue your bill.

Our meter readers are working hard to provide a contactless service so please be patient and considerate with them.

If your bill is higher than expected or you're unable to pay by the due date, we can help with your bill. Or you can contact us for more information.

Our Faults & Leaks line is available 24/7 and our General Enquiries line is available from 8am to 5:30pm on weekdays.

If we can’t get to the meter we’ll leave a card and ask you to read the meter for us.

We may not be able to read the meter if it's:

  • behind a locked gate
  • buried in concrete or dirt
  • hidden by trees, plants or grass
  • unsafe to enter the property, eg there is a dog.

Don't want to read the meter?

You can install a remotely read meter or an Abloy utility lock.

Remotely read meter

We can install a remotely read meter for a fee. We read these meters without setting foot on your property.

Apply now! 

Abloy utility lock

If you prefer, you can install an Abloy utility lock if your meter is behind a locked gate or door. This will allow us to read the meter in future and keep your property secure.

How do you read the meter?

To read a meter, fill in the self-reading card with:

  • the date of your reading
  • your contact number
  • your unique meter serial number
  • all the black numbers (they are white on Itron meters).

The black numbers on all meters are the kilolitres and the red numbers or dials are the litres. We only need the black numbers to calculate water use.

The location of the meter serial number varies between meter brands. This is where you will find the serial number on the meters we're installing now.

Elster meter with the dials open

Elster brand meters have the serial number stamped above the dials.

 
RMC water meter with the dials open

RMC brand meters have the serial number stamped on the rim.


Itron - water meter - dials open

Itron brand meters have the serial number printed at the bottom of the meter face.

How do you read the metered standpipe?

To read a metered standpipe, record:
  • the date of your reading
  • your contact number
  • your unique meter serial number
  • all the numbers (some metered standpipes have a black pointer. You will need to provide the number that this is pointing to also. You do not need to read the red pointers).

The location of the meter serial number varies between meter brands.

Metered standpipe 1

The reading for this metered standpipe is 0000016. This includes the six digit numbers and the number the black dial is pointing to.



Metered standpipe 2

The reading for this metered standpipe is 0000593. You only need to provide the digit numbers.



Metered standpipe 3

The reading for this metered standpipe is 00001. You only need to provide the digit numbers.

If we've left a self-reading card, please tell us your meter reading within three days. Otherwise, we will estimate it based on your past usage. If this isn’t possible, we may base the estimation on the use of similar properties in your council area.

You can:

  • Tell us your reading online
  • call us on 9474 3700 Monday to Friday between 9 am and 5 pm
  • send an SMS or MMS to 0478 308 922. Include your account number, meter serial number and meter reading in your message
  • post the card back to us.
If you're unable to read the meter, we'll estimate your water use based on your past use patterns. 

If this is not possible, we may base it on the use of similar properties in your council area.
Of course, if you'd like monthly bills, just call us on 13 20 92 to arrange it.

It costs $37.14 a quarter and the fee will appear on your first bill each quarter.
Staff member showing a customer how to read a water meter.

We need to read your meter. Please keep it accessible so we won't have to estimate your water use.