Our prices

Our customer-informed Price Proposal 2020-24

The Independent Pricing and Regulatory Tribunal (IPART) reviews and sets our prices for water, wastewater, recycled water, stormwater and auxiliary services.

On 1 July 2019, we submitted a Price Proposal 2020-24 to IPART for our expenditure and prices from 1 July 2020.

On 12 November 2019 we submitted an update to our proposal to IPART, covering the additional expenditure we need to improve system resilience and respond to droughts and a changing climate. Our update will allow us to:

  • invest in projects to transfer water around our network to areas that need it most
  • work with the community to help them use water wisely and deliver more water conservation activities
  • manage the impacts of droughts on our networks, including more crews to fix leaks and breaks and remove roots from our wastewater pipes.
We want to continue to work with you – our customers, community and Government – so that we can continue to provide our great city with quality, reliable services that you value.

As a part of the next steps in the price review process, IPART has released the Draft Determination and Report. Have your say by 27 April 2020.


Stages in price setting process Details
1 July 2019 Sydney Water submits Price Proposal 2020-24
17 September 2019 IPART releases Issues Paper. Have your say: submissions closed 28 October 2019
26 November 2019 IPART's Public Forum
24 March- 27 April 2020 IPART releases Draft Report and Determination. Have your say: submissions due by 27 April 2020
Mid June 2020 IPART releases Final Report and Determination
1 July 2020 New prices start

How often does IPART set prices?

IPART sets our prices every four years. Our prices are currently set up to 2020 and we are currently working on the price setting process for 2020-24. The prices you pay depend on the type of property you have.

What are our current prices?

These prices based on the actual cost of providing water, wastewater (sewerage) and stormwater services to the community. Prices are increased at the rate of inflation each financial year.

Find out how IPART sets our current prices:

Ever wondered what your money goes towards? Find out how we spend your money. This is based on the 2016-20 price determination. 

These are the prices for houses, flats, strata units, dual occupancies and mixed developments

For a home, you generally pay:

  • fixed charges for being connected to our networks such as water, wastewater and stormwater
  • usage charges for the water you use. 
To find out more, read about prices for your home.

These are the prices for non-residential properties.

For a business, your charges depend on what connections you have and what you do at the property. They can include:

  • fixed charges for being connected to our networks such as water, wastewater and stormwater
  • usage charges for water and wastewater
  • trade waste charges for managing and treating trade wastewater from your property.
To find out more, read about prices for your business.
These prices are for services such as building plan approvals, service connections and requests for certain information.

To find out more, read about prices for other services.