Education
There's lots to learn about water.
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Find answers
- How do we treat your drinking water?
We use a number of steps to ensure you have safe drinking water
We ensure you have high quality drinking water straight from the tap.
We have nine filtration plants. At each plant, we tailor our processes depending on the quality of the source water.
Typically, the water first flows through fine screens to remove debris, like twigs and leaves.
We then add a solution (coagulant) so small particles stick together (floc) and can be more easily filtered out.
We filter every drop of water through tightly packed beds of sand and anthracite (crushed carbon) to remove any remaining particles.
To ensure your water is safe, we carefully add small amounts of chlorine at our filtration plants. This is called primary chlorination. Chlorine is a safe and effective way to make sure your drinking water is free of harmful bacteria and viruses.
We also add fluoride to protect the health of your teeth. This is done under advice from NSW Health.
To ensure your water remains protected right to your tap, we add small amounts of chlorine to our reservoirs. This step is called secondary chlorination.
Find out more about how we supply you with safe drinking water or look at our daily drinking water quality report to see the quality of drinking water in your area.
- What's the average amount of water used around the home?
Family water use is varied
A family's daily water use can vary depending on a number of things, such as:
- the time of year
- the size of your property
- the number of people staying in your home
- the types of fittings and appliances in your home
- your water use habits.
Check your family's water use against our water efficiency targets or read our water wise tips to see how you could save water.Are you concerned about leaks in your home?
If you’re looking to fix leaks or install water efficient devices in your home, you can also contact our licensed plumbers through our WaterFix® Residential plumbing service. For almost 20 years, we've helped our customers save over 300 million litres of water and reduce their water bills.
Find out if WaterFix® Residential is right for you! - What is the quality of your drinking water?
Your drinking water:
- is high quality
- is safe to drink straight from the tap
- meets the targets set by the Australian Drinking Water Guidelines.
Look at our daily drinking water quality report to see the latest results for the key steps we take to keep your drinking water safe.What's in your drinking water?
Visit our water analysis page to see the most recent water quality results for your area.
More information
Learn the facts about your drinking water.