Leak detection

Sometimes it's easy to spot a leaking tap or fixture, but leaks are not always easy to see. You may have a leak if:

  • your water bill has unexpectedly increased and you haven't changed your behaviour or the number of people in your home
  • you notice wet patches on your lawn or damp walls in your house.
Cat checking for leak in the home

Don't wait until small leaks become larger problems. Read the information below to see how you can find and fix leaks.

Checking for leaks at your property

Look for leaks in your house iconAs the property owner, you're responsible for fixing all the pipes and fittings on your property that connect to our water network. We'll look after the water pipes up to one metre inside your property and also the water meter.

You can lose a few litres of water an hour from a slow dripping tap and thousands of litres a day from a constantly running toilet. 

If the leak is from a hot water pipe or a pumped water supply, you're also wasting energy. That makes fast detection and repair even more important.


Simple ways to look for leaks

  • Toilet leak iconCheck your hot water system's expansion valves when you haven't used any hot water for a while. The valve shouldn't be constantly leaking water.
  • Check your taps and toilets regularly for signs or sounds of leaks.
  • Place a small piece of dry toilet paper at the back of the toilet bowl and check that it stays dry until the next flush. Toilet cisterns shouldn't release any water between flushes.
  • Disconnect hoses or irrigation pipes that are always connected to garden taps. Then check the taps aren't leaking. 
  • Look for green patches of grass that are different from the grass around it. This can mean you have an underground pipe leak.

If you suspect you have a large leak, you'll probably need help from a plumber with specialist equipment.

It's simple to test for leaks if you have your own meter. 

  1. Meter check tick iconTurn off all taps and anything that uses water, for example drip systems, dishwashers and washing machines.
  2. Locate your water meter. It's usually at the front of your property.
  3. Write down the numbers on the water meter dials. Some meters even have a dial to show you when you have a leak.
  4. Don’t use any water for the next hour.
  5. Check if the last numbers on the dial have changed. If they have, you've got a leak. The greater the change, the bigger the potential leak.
    Watch the video to learn how to read different types of water meters or read more about how to do your own meter readings.


Call a plumber icon

If you have a leak inside your home or on your property, you'll probably need to call a licensed plumber. 

Although you may think you can fix the leak, legally you can only do minor plumbing work like changing a tap washer.

Watch the video below from our partners at Smart Approved Watermark to see how to change a tap washer.

How we can help

Fix a leaking tap iconFor almost 20 years, we've helped our customers save over 300 million litres of water and reduce their water bills through our WaterFix® plumbing service.

When you book a WaterFix® appointment, one of our plumbers will check your home for leaks and opportunities to save water. 

They'll tell you about any repair work needed, suggest suitable water efficient devices and provide a quote. If you give the go ahead, they'll then do the repair work and add any charges to your water bill.

Find out how we can help you fix leaks with WaterFix® Residential.

Fixing a leak you can't find

Leaking pipe iconIf you've detected a leak using our simple water meter test, but can't locate it, a leak detection specialist will be able to help. Not all plumbers have the special tools and skills needed to find leaks hidden underground and inside walls. 

Our WaterFix® Concealed Leaks program provides a full range of leak detection and repair services. 

If a licensed plumber finds and repairs a hidden leak, you can apply for a hidden leak allowance on your bill. 

Water meter tap leaks

Leaking meter tapWhile Sydney Water owns the meter, it's your responsibility to fix leaks at the meter tap. However, we'll fix the tap within 10 working days for free. Call 13 20 90 to request this service.

If you want the tap fixed faster, you can call a licensed plumber at your own cost or call 13 20 90 and ask for our WaterFix® Express Meter Taps service. For $99 (including GST) we'll come to your property within three hours. If you call after 5 pm, we’ll do the repair between 7 and 10 am the next day. 

If the meter tap and pipe near it has been damaged, eg run over by a car, hit by a lawn mower or vandalised, we may charge you extra to fix it. 

Mobile phone iconReport a leak

If you've seen water leaking in a public space such as on a road, park or footpath, please tell us so we can fix the problem.

Report a leak  

If the problem is urgent, or you're reporting between 11 pm and 6 am, please call us on  13 20 90

Report a leak - Flowing

If you see a leak on the road or footpath, even if it's just a trickle, please let us know.

Saving water in your home

Hand reaching out of shower for towel

Fixing leaks is just one of the many ways you can save water around your home.

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Saving water in your business

Bottle manufacturing line

There are many ways to save as you Avoid, Reduce, Re-use and Recycle water.

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