Spotted a leak in a public space? Water is a precious resource and we all need to save it wherever possible.
Is the leak on your property or in your wastewater system?
If you have a leak inside your home or in your garden, you'll need to contact a licensed plumber. Find out about our WaterFix Residential® service to fix leaking taps, toilets and showerheads.
If you have a wastewater overflow, please call us on 13 20 90 at any time.
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Our crew has inspected and assessed the leak.
We usually repair 'puddle leaks' in about four to five days depending on other priorities.Our crew has inspected and assessed the leak.
We usually repair slow flowing leaks in about two to three days depending on other priorities.Our crew has inspected and assessed the leak.
We usually repair fast flowing leaks in about two to three days depending on other priorities.Our crew has inspected and assessed the leak.
We usually repair major bursts within one or two days.
The leak you reported has been successfully submitted - thank you!
Thanks for telling us about the problem you spotted.
We'll try to keep you informed about how the work is progressing to fix the issue.
Do you want to be notified if we need to turn off the water supply to your property?
If you’re looking to fix leaks or install water efficient devices in your home, you can access licensed plumbers through our WaterFix® Residential plumbing service. For almost 20 years, we've helped our customers save over 300 million litres of water and reduce their water bills.
Don't forget to ask for a certificate when any plumbing work is done When your licensed plumber has finished the work, always ask for a Certificate of Compliance. This certifies that the plumbing work meets the Plumbing Code of Australia.
You'll find your meter tap next to your water meter. The meter tap controls the water supply to your property although it's not a regular tap. You can turn it on and off, but you can't connect a hose to the meter tap and you can't use it to fill a bucket.
If you also have a regular tap near your meter, you can use it to access water.
The meter tap controls the water supply to your property. It's not a standard garden tap.
Who's responsible for what?
We own and maintain the large pipes (mains) in the street and the water meter at your property.
The property owner is responsible for all the pipes and fittings that connect to the main. This includes the meter tap.
Who can fix the meter tap?
Licensed plumbers can repair the meter tap at your cost. However, we'll fix the tap within 10 working days for free as a courtesy to you. Usually we'll fix it within five days.
There are a few common reasons why you might not have any water.
Occasionally we turn the meter tap off to repair your private water pipes. A plumber may also turn it off while working on your property. Please check the meter tap is in the 'on' position (turn anti-clockwise like normal household taps).
If you live in a property that shares a water meter, for example a block of units, someone may have turned off the water supply to the entire block to repair a fault. Contact your body corporate or strata management to investigate.
We may be fixing a broken or damaged water main and need to turn off the water supply to fix it. Register for water outage alerts if you'd like us to notify you when we need to turn off the water supply to your property.
What can you do if you have no water and your meter tap is turned on?
Please check our water supply & service updates map to see if we're working near your property. A problem in a nearby street may affect your property even though you can't see it.