Buying, selling & moving

Water at your new property

Onboarding header 2

Do you know what to expect from us when you buy a property?

Whether it's a place to live in or an investment property, we can help make sure the water supply is available when you or your tenants move in.

Buying avatarWhen you appoint a conveyancer (or you may choose to do this yourself), they'll contact us to find out the current water bill for the property.

Water bills are made up of both fixed service charges and water usage charges.

The fixed charges apply to the property - not the owner. When you settle, you’ll pay the previous owner any amount they’ve already paid in advance, as well as any payments currently due.

When you (or your tenants) move in, the water will be ready to use as we don't turn it off between owners.

Note about tenants:

The water bill is the responsibility of the owner, even if the property is rented out. We don't bill tenants directly. You may need to pay some water usage charges once you've moved in that weren't included during settlement. If that applies, you'll see the charge on your first bill.

If you receive a bill in the old owner’s name, please ignore it. You can expect a bill in your name a few weeks after settlement.

Completing settlement avatarDuring settlement, money is exchanged between the seller and the buyer. This generally clears any debts against the property - including Sydney Water. Your conveyancer or solicitor will do this for you. Check under ‘water usage adjustments’ in your settlement papers.
 
When you (or your tenants) move in, the water will be ready to use as we don't turn it off between owners.

We're proud to supply you with water from natural sources. It’s filtered to high standards to ensure it’s safe to drink straight from the tap. Find out more about our safe drinking water.

Why did you get a bill in the previous owner's name?
At this stage, bills will still be in the seller's name. If you receive one of these, please disregard it. We'll send a bill in your name once we receive details from  NSW Land Registry Services.

This usually takes a few weeks after settlement.

When NSW Land Registry Services tells us you're the new owner, we'll send you a welcome letter to help you manage your account.

Please complete the new ownership form contained in the letter so we can easily contact you about important account and water supply information. 

If you're a pensioner you can also apply for a pension rebate.

Receiving and paying your billsWelcome to Sydney Water avatar

Your payment will be due 21 days after we send the bill. This gives you plenty of time to contact us if you have any questions or concerns about the charges. 

There are several ways to pay your bill, including online, automatically by direct debit, and at the Post Office.

See our payment options and choose the one that suits you best. 
 

 

Getting first bill avatarWe'll generally send you a bill every quarter. We'll include some extra information with your first bill to help you understand it better. Find out more about your bill.

If you have any concerns about the charges on your new bill, contact your conveyancer or call us on 13 20 92.

If you'd like us to send your bill to a managing agent or a different address, please update your mailing address details when you receive your welcome letter.
 

Did you know?
The bill is the responsibility of the owner, even if the property is rented out. We don't bill tenants directly.

Selling your property

The main thing you need to know when you're selling is that you don't need to disconnect the water supply.

Your selling agent or conveyancer typically gets a Conveyancing certificate  from us that lists any outstanding charges on a property. This helps the buyer and seller pay the correct amount when a property is sold.

If you receive a bill after your property has settled, please return it to us and tell us that you've sold the property.

Not using a solicitor?
If you're not using a solicitor or conveyancer, you can buy a Conveyancing certificate online from a Property Link broker.

Find out the cost of a Conveyancing certificate in Prices for other services.



 

Water - our most precious resource

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There's many ways to save water and help the environment? Check our water wise tips.

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Safe drinking water - available on tap

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Sydney's water is from natural sources. It's filtered to high standards so it's great to drink straight from the tap.

Find out more